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Contact

ILSV APPAREL CO.
PO BOX 40
Rowlett, Texas 75089

https://ilsv.net
info@ilsv.net

ILSV APPAREL CO.

HAWAII STYLE MERCH HARBOR

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Terms and Conditions

Your invoice is attached and must be paid in full prior to production. The link below is for electronic checks and credit card payments. Turnaround time for most garments is 14-21 business days from the date of final payment. However, some cut-and-sew, multi-process and/or rhinestone orders may take longer.

Refund Policy

We do not offer returns or exchanges on custom-made, pre-ordered garments, as we do not carry inventory and all items are made to order. If your order is damaged or does not fit, please contact accounting@illusiveapparel.com within 14 days of receipt, and send photos of the damage and/or photos with a measuring tape for fit issues. If your order is eligible for a refund or remake, products must be returned in the condition in which they were received and in the original packaging.

Delivery Policy

Tracking number(s) will be provided when your order ships. Shipping rates are based on weight and location. All orders are shipped ground unless expedited service is requested. Quotes for expedited service are available upon request. We are not responsible for orders lost by the carrier en route or stolen or misplaced after delivery. If your shipment does not arrive, please file a claim with the carrier. Signatures are required on orders exceeding $10,000. If you have any questions about your shipment, please contact us at chandler@ilsv.net.

Privacy and Security Statement

We value and respect the privacy of our customers. While operating our business and interacting with you, we collect, use, and share personal information in order to process and fulfill your orders. To learn more about how information relating to your orders is collected, used, shared, and to see the choices and rights available regarding your personal information please visit: /privacy

Secure Checkout Policy

When you place orders on our websites or through our mobile applications, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information. While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet.